Delivery

Delivery

Delivery Information

At Arokiyam, we strive to provide our customers with the best service and timely delivery of our premium cold-pressed oils. Below you will find detailed information about our delivery process:

Delivery Options

  1. Standard Delivery:

    • Delivery Time: 3-5 business days
    • Cost: £8.50 (Free for orders over £100)

  2. Express Delivery:

    • Delivery Time: 1-2 business days
    • Cost: £15.00

  3. Local Pickup:

    • Pickup Location: 5, Foresters Drive, Wallington, SM6 9DE
    • Cost: Free
    • Pickup Hours: Monday - Saturday, 10:00 AM - 6:00 PM

 

Shipping Areas

We currently offer delivery within the United Kingdom. If you are located outside of this area and are interested in our products, please contact us directly at 07736902962 to discuss potential shipping options.

 

Order Processing

  • Processing Time: Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Cutoff Times: Orders placed before 12:00 PM (noon) GMT will be processed on the same day. Orders placed after this time will be processed on the next business day.

 

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24 hours for the tracking information to become available.

 

Delivery Issues

If you experience any issues with your delivery, such as a delayed shipment or a damaged package, please contact our customer service team at [customer service email or phone number]. We are here to help resolve any problems promptly and ensure your satisfaction.

 

Special Instructions

If you have any special delivery instructions or requests, please add them in the "Special Instructions for Seller" box at checkout. We will do our best to accommodate your needs.

 

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Thank you for choosing Arokiyam. We are committed to delivering high-quality cold-pressed oils right to your doorstep. If you have any questions or need further assistance, please don't hesitate to contact us.