Return Policy

At Arokiyam, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help. Below is our return policy to assist you with your return or exchange. 

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is also required.
• Timeframe: You have 30 days from the date of purchase to initiate a return.
• Non-returnable items: Some items are non-returnable, including gift cards and any item marked as final sale.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
• Shipping costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (such as an incorrect or defective item).

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email or phone number] and we will assist you with the exchange process.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at [customer service email or phone number] with your order number and reason for return.
2. Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
3. Ship Your Item: Pack your item securely, including the RAN and proof of purchase, and ship it to the return address provided by our customer service team.
4. Processing: Once we receive your item, we will inspect it and process your refund or exchange accordingly.

Return Address

Please send your returned items to the following address:

Arokiyam Attn: Returns Department 5, Foresters Drive Wallington, SM6 9DE United Kingdom

Contact Us

If you have any questions about our return policy, please contact us:

• Email: chekkuoil@gmail.com
• Phone: 07736902962

Thank you for shopping with Arokiyam. We value your business and are committed to providing you with the highest quality products and customer service.